FAQs

We cover the whole of the United Kingdom. We recommend that home or work addresses are used (rather than hired venue addresses).

Standard delivery is between 7am and 6pm and you should receive a 1-hour time slot on the day. The delivery date can be found on your order summary document (normally two working days [Mon-Fri] before your hire period). Orders with express delivery will be delivered by midday. Someone must be present at the address for the delivery to succeed.

Between 9am and 5.30pm. The collection date can be found on your order summary document (this will be the next working day [Mon-Fri] after your hire period). Someone must be present at the address for the collection to succeed.

All orders will be delivered and collected by Parcelforce Worldwide unless otherwise advised.

Yes!

The courier should attempt again on the next working day. Please contact Parcelforce Worldwide customer services on 0344 800 4466 with any issues. You may be able to collect the item(s) from your nearest depot.

Yes - AM, PM, by-10am, by-9am, or Saturday AM delivery can be requested for an additional cost (POA). Please contact us to arrange this.

The equipment should be safely packaged in a similar way to how it arrived (ie. inside the relevant bags/cases, with all cables disconnected, and surrounded tightly with packaging material). Please fasten all containers with the included zip ties and apply the shipping label(s) before return. We recommend that you take pictures of the contents of each container before fastening and the exteriors after fastening.

Please notify us ASAP if a collection is missed so we can rebook for the next day. Please note there will be charges for late returns.

Yes! You can drop to a Parcelforce depot (https://www.parcelforce.com/depot-finder) or any Post Office which offers ‘Drop & Go’ (https://www.parcelforce.com/branch-finder). Many of these are open in the evenings and on weekends. Please contact us to arrange as different labels are required for this.

Yes. Simply add the items you would like to your basket and click “Download as Quote” at the bottom of the page. You will need to create an account on our site to do this.

We are not required to charge VAT, so there is no VAT.

No!

Yes and our site calculates this automatically. The average daily rate will be lower with each day you extend the hire. For hires longer than 30 days, please contact us.

Yes. Please contact us to arrange this.

Yes. We can confirm a booking with a 50% deposit. The remainder will be payable 14 days before dispatch. Please contact us to arrange this.

14 days before dispatch. You will receive email reminders near the time.

This will be processed once the hire equipment has been returned, checked, and tested (assuming there are no issues). The payment may take a few days to reach your bank account/card.

You must be 18 or older with a billing address in the United Kingdom.

Select the period you need the equipment for. Delivery and return will surround these dates.

Please contact us with your requirements as we might still be able to help!

Unfortunately we cannot hold the availability of any items without payment.

That’s not a problem. You can create a custom package by using the search feature to add specific items to your basket. The search button is found at the top right of every page. Alternatively, get in touch with your requirements and we’ll be happy to help!

Yes. You can amend your booking anytime up to seven days before dispatch. After this point, the order becomes non-refundable and amendments may not be possible.

You may cancel up to seven days before dispatch without penalty. After this point, the hire fee becomes non-refundable.

Providing the equipment is available for that period, yes. Please enquire as soon as possible so we can check availability, arrange payment, and re-arrange the return.

Yes! Our packages are designed to be simple and customers are often surprised at how easy it is. Setup instructions can be found on each package page.

Yes - everything is portable. We use plastic containers of various sizes to protect everything when with the courier, but most items have their own smaller carry bags within these containers.

Yes. All equipment is checked, tested, and cleaned between hires. However, we still recommend that you check everything ASAP following delivery as damage can happen in transport. The sooner we are alerted to an issue, the more options we will have to resolve it.

Please contact us ASAP and we will do what we can to help. Please send as much context as possible including pictures/videos so we can assist you more quickly.

The cost of repairs or replacements (plus an administration charge) will be debited from your security deposit. If the cost exceeds the security deposit amount, we will bill you for the difference.

As a general rule, no. However, if your event is local to Bridgwater (TA6), we may be able to do this.

Of course! Just let us know and we will return it to you.